Return & Refund Policy
At Vape Burung Hantu, customer satisfaction is important to us.
Due to hygiene and safety considerations, vape products, e-liquids, cartridges and disposable devices are generally not eligible for return once opened or used.
Damaged or Defective Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order.
To process your claim, please provide:
• Order Number
• Product Photos
• Video Evidence (if applicable)
Approved Claims
If the claim is approved, Vape Burung Hantu may offer:
• Replacement Product
• Store Credit
• Partial Refund
• Full Refund
depending on the situation.
Non-Returnable Items
The following items are not eligible for return:
• Opened E-Liquids
• Opened Cartridges
• Used Disposable Devices
• Used Vape Devices
• Clearance or Promotional Items
Contact Us
For return or refund inquiries, please contact our customer support team.